We want you to love your Birdies. If you're not completely satisfied with your shoes, we will accept a return or exchange within 30 days of the purchase date, no questions asked. That's right—wear your Birdies around the house and even take them for a walk outside to make sure the fit and comfort are just right. If something feels off, shipping's on us for returns and exchanges in the US. You can begin your return or exchange by visiting our Returns Center
Once you receive a shipping label, please ship the order back to us within 14 days of requesting the return. We will issue a refund to the original form of payment once we receive your goods. If you have selected an exchange, we will send out the new order 1 to 3 days after the shoes you're returning are scanned by the carrier. You can drop off your return at any USPS location within 14 days. Pro Tip: An exchange request does not hold inventory so to guarantee you receive the desired pair of Birdies we suggest you return and repurchase the item you want.
If you're outside the 30-day window but your Birdies are unworn and you would like more information about returning or exchanging them, please reach out to us at firstname.lastname@example.org with photos of your shoes.
Please note: Products marked as final sale are not eligible for return or exchange. Monogrammed Birdies are also final sale due to their customized nature, and we cannot offer returns or exchanges unless there is a product defect.
If your shoes came in a dust bag, it must be sent back with the return. Total refund will be deducted if it is not included with your return.