How Can We Help?
Yes! We currently ship to Canada, Australia, and the UK. These options will be available when entering your address at checkout. Shipping costs: $10 USD to Canada and the UK; $20 USD to Australia. Orders shipping internationally can take 7 to 15 days to arrive. At this time, we do not offer free return shipping on international orders, but we will refund your shoes if you want to send them back. Please reach out to email@example.com for the shipping address.
A note about duties and taxes: We want you to have your shoes as soon as possible, so you’ll be charged these nonrefundable fees at checkout. This saves you the hassle of completing a complicated Customs payment process that could delay your delivery. And we definitely don’t want that.
Free US ground shipping: Your shoes are estimated to arrive within 5-7 business days. We also have free return shipping in the US.
If you need something faster, please reach out and ask. We'll see what we can do to help!
We will accept a return or exchange of your unworn Birdies within 30 days of your order. We offer free return and exchange shipping in the U.S. You can begin your return by visiting https://returns.birdies.com/.
Once you receive a shipping label we have 14 days to receive your return or exchange. We will issue a refund to the original form of payment once we receive your goods. If we do not receive your items within the 14 day period we will no longer accept returns or exchanges of the item and you will continue to be charged. If you have selected an exchange, we will send out the new order 1-3 days after you turn the original order over to the post office to ship back to us.
A quicker way to exchange is to place a new order for the new size and return the original pair.
We do not accept returns or exchanges of worn goods or those initiated later than 30 days after your purchase.
For more information email firstname.lastname@example.org.