Refund policy
We want you to love your Birdies. If you're not completely satisfied with your shoes, we will accept a return or exchange within 30 days of the receipt of your product as long as the item is in unworn, new condition in the original packaging. Returns and exchanges are NOT offered on Last Chance, Gift Cards, or Final Sale items. You can begin your return or exchange by visiting our Returns Center.
Exchanges: Exchanges are accepted within 30 days of receipt. Please visit Redo to get started.
EXTENDED HOLIDAY RETURNS/EXCHANGES: For orders placed between 11/1-12/24, we will accept returns and exchanges through 1/31.
Exchanges and returns to APO/FPO/DPO cannot be managed by Birdies. In this instance, you will be responsible for all shipping expenses and label creation. Please reach out to customercare@birdies.com or via chat for assistance.
*PLEASE NOTE: Returns & Exchanges are NOT accepted on Clearance or Final Sale items. We do not accept returns or exchanges on ANY orders outside the contiguous US. Duties and taxes are not paid by Birdies and are the sole responsibility of the customer and will be collected at checkout. We are not responsible for any additional country fees that may apply.
