Not sure? No problem. We offer a 30-day fit guarantee so you can make sure your shoes are just right…because at Birdies, we’re committed to comfort. If you're not completely satisfied with your shoes, we’ll accept a return or exchange within 30 days of the purchase date, no questions asked. 100% happiness. Zero risk. What’s not to like about that?
Read on to learn everything you need to know about our policy, and get ready to give two thumbs up for the perfect fit.
Committed to Comfort
Whether you’re at home or on your feet all day, we want you to feel stylish and comfortable. With our 30-day fit guarantee, you can try us out risk-free—because, let’s be honest, online shopping can be tricky. Test your Birdies out at home or take them for a walk around the block to make sure they work for you. That's right—wear your Birdies around the house and even take them for a walk outside to make sure the style, fit, and comfort are just right.
Shoes That Fit You & Your Lifestyle
We want you to love your Birdies, and our 30-day fit guarantee is designed to make sure that your Birdies fit you and your lifestyle. Our shoes are made to be stylish & comfortable, and they’re crafted to mold to your feet after the first few wears. We want you to have the time to discover this for yourself, and we hope that your shoes even exceed the comfort you expected!
Try your Birdies on with different outfits and make sure they work with your wardrobe. Wear them out and about, have your friends weigh in on them, and collect the compliments (wink-wink). Birdies really are designed to take you everywhere—from home to work to the kids’ soccer game to girls’ night out—and our 30-day fit policy gives you the flexibility to decide whether they truly work for you.
How It Works
If you're not completely satisfied with your shoes, we will accept a return or exchange within 30 days of the purchase date, no questions asked. Shipping's on us for returns and exchanges in the US. You can begin your return or exchange here.
Once you receive a shipping label, please ship the order back to us within 14 days of requesting the return. We will issue a refund to the original form of payment once we receive your goods. If you have selected an exchange, we will send out the new order 1 to 3 days after the shoes you're returning are scanned by the carrier. You can drop off your FedEx SmartPost return at any USPS or FedEx location (including large retailers such as Office Depot, Target, Walgreens, Wal-Mart, Safeway, Vons, FredMeyer) within 14 days. Pro Tip: An exchange request does not hold inventory, so to guarantee you receive the desired pair of Birdies, we suggest you return and repurchase the item you want.
If you're outside the 30-day window but your Birdies are unworn and you would like more information about returning or exchanging them, please reach out to us at firstname.lastname@example.org with photos of your shoes.
Please Note: Because of the customization on these shoes, monogrammed Birdies are final sale, and we cannot offer returns or exchanges unless there is a product defect.
For more information about returns & exchanges, check out our FAQs.
RELATED: Not sure which style or size is right for you? Check out our Look & Fit Guide to find the Birdies that will work best.